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<div class="bvseo-question-answer" data-questionid="4882504">
<h2 class="bvseo-question">
I can&rsquo;t open it to empty the shavings. When I press on the indentation, only the lid pops open, the top won&rsquo;t come off no matter how many times I have tried. Other than not being able to empty it, I love it.
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<div class="bvseo-author">Asked by: Ginger</div>
<div class="bvseo-answer" data-answerid="3720793">
Hello. Thank you for sharing your feedback on the Prismacolor Premier&reg; Pencil Sharpener. We are glad to hear you are enjoying the sharpener overall, though we are sorry to hear you are having difficulty opening it to empty the shavings. To help troubleshoot, try holding the base firmly while gently pulling the top section upward after pressing the indentation, as the compartment may fit tightly to help prevent accidental opening during use. This should separate the lid from the body of the sharpener. If the issue persists, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Prismacolor&reg; Consumer Care
<div class="bvseo-author">Answered by: Prismacolor® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2026-06-10</div>
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<div class="bvseo-question-answer" data-questionid="4834864">
<h2 class="bvseo-question">
We can&rsquo;t figure out how to empty the canister???)
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<div class="bvseo-author">Asked by: Nancy</div>
<div class="bvseo-answer" data-answerid="3657275">
Hello. Thank you for reaching out to us. To open Premier&reg; Pencil Sharpener, locate first the Triangular indention right below the lid opening. Then, place thumb on indention. Lastly, apply pressure and press upward. This should separate the lid from the body of the sharpener. If you have any more questions, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Prismacolor&reg; Consumer Care
<div class="bvseo-author">Answered by: Prismacolor® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2026-04-07</div>
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<div class="bvseo-question-answer" data-questionid="4795413">
<h2 class="bvseo-question">
How do you empty it?
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<div class="bvseo-author">Asked by: Grateful</div>
<div class="bvseo-answer" data-answerid="3616713">
Hello, Thanks for your question about your Prismacolor Premier&reg; Pencil Sharpener! To empty the shavings, simply remove the clear shavings reservoir by gently pulling it away from the sharpener body, it should slide out smoothly. Once removed, you can dump the shavings into the trash and then slide the reservoir back into place until it clicks securely. This helps keep your workspace clean and ensures your sharpener continues to work efficiently. If you have any further questions, you can contact us via our support page at https://www.prismacolor.com/support/contact-us, call us at 1-800-346-3278, or chat with us through LiveChat. Our team is available Monday through Friday, 9 AM to 5 PM Eastern Time. Thank you, &mdash;Prismacolor Consumer Care
<div class="bvseo-author">Answered by: Prismacolor® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2026-01-09</div>
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<div class="bvseo-question-answer" data-questionid="4782463">
<h2 class="bvseo-question">
How do you open the pencil sharpener
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<div class="bvseo-author">Asked by: MaryAnn</div>
<div class="bvseo-answer" data-answerid="3597240">
Hello. Thank you for reaching out to us. To open Premier&reg; Pencil Sharpener, locate first the Triangular indention right below the lid opening. Then, place thumb on indention. Lastly, apply pressure and press upward. This should separate the lid from the body of the sharpener. If you have any more questions, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Prismacolor&reg; Consumer Care
<div class="bvseo-author">Answered by: Prismacolor® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-12-11</div>
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<div class="bvseo-question-answer" data-questionid="4745517">
<h2 class="bvseo-question">
how do you open it to dump the shavings - disregard, I figured it out
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<div class="bvseo-author">Asked by: Bill</div>
<div class="bvseo-answer" data-answerid="3556486">
Thank you for letting us know, Bill. We&rsquo;ve already addressed your question, and we hope the response will be helpful for other consumers who may have the same inquiry. Wishing you a wonderful day! &mdash;Prismacolor Consumer Care
<div class="bvseo-author">Answered by: Prismacolor® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2026-03-09</div>
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<div class="bvseo-question-answer" data-questionid="4745566">
<h2 class="bvseo-question">
how do you open it to dump the shavings
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<div class="bvseo-author">Asked by: Bill</div>
<div class="bvseo-answer" data-answerid="3556482">
Hello Bill, Thank you for your question about the Prismacolor Premier&reg; Pencil Sharpener. To empty the shavings, gently pull the transparent shavings tray straight out from the base of the sharpener. Once removed, you can discard the contents and then slide the tray back into place until it clicks securely. This design makes it easy to keep your workspace clean while using the sharpener. If you have any more questions, please reach out to us via https://www.prismacolor.com/support/contact-us, call us at 1-800-346-3278 or through LiveChat. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Have a great day! &mdash;Prismacolor Consumer Care
<div class="bvseo-author">Answered by: Prismacolor® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-10-06</div>
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<div class="bvseo-question-answer" data-questionid="4733679">
<h2 class="bvseo-question">
How much does this cost? I am a young artist who is trying to get better but really needs a sharpener that works
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<div class="bvseo-author">Asked by: London11</div>
<div class="bvseo-answer" data-answerid="3542293">
Hello. Thank you for reaching out to us regarding the Premier&reg; Pencil Sharpener. We would like to kindly inform you that prices differ from retailer to retailer. Please look up the sharpener on our website and click the Where To Buy button to see the different retailer prices. If you have any more questions, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Prismacolor&reg; Consumer Care
<div class="bvseo-author">Answered by: Prismacolor® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-09-12</div>
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<div class="bvseo-question-answer" data-questionid="4601037">
<h2 class="bvseo-question">
How to open it to empty it?
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<div class="bvseo-author">Asked by: England</div>
<div class="bvseo-answer" data-answerid="3371999">
Hello. Thank you for reaching out to us. To empty the Premier&reg; Pencil Sharpener, locate first the Triangular indention right below the lid opening. Then, place thumb on indention. Lastly, apply pressure and press upward. This should separate the lid from the body of the sharpener. If you have any more questions, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Prismacolor&reg; Consumer Care
<div class="bvseo-author">Answered by: Prismacolor® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-11-12</div>
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